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Thank you for choosing LANLY Cashmere. We sincerely hope your purchase brings you comfort, warmth, and lasting elegance.

If for any reason you are not completely satisfied with your order, we are here to help.

We gladly accept exchanges if you are not fully satisfied with your purchase, including size exchanges.

We reserve the right to refuse exchanges that do not meet these conditions.

We accept returns under the following conditions:

Returns must be postmarked within 15 days of delivery.
Items must be in new, unused condition, with all original tags attached.
Products showing signs of wear, washing, damage, or alteration will not be accepted.

Before sending any item back, please contact us at:

info@lanlycashmere.com

Include:

We will provide you with the return instructions and mailing address.

Securely place the item in its original packaging.
Include a note inside the package with:
- Your full name
- Order number
- Request type (return or exchange)

This ensures your request is processed accurately and efficiently.

Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping method, as we are not responsible for lost return packages.
For international returns, please ensure the customs declaration clearly states:
"Returned Goods"

Any duties, taxes, or customs fees incurred due to improper declaration will be deducted from your refund.

Once we receive and inspect your returned item:

Refunds are processed within 3 business days.
Depending on your bank or credit card provider, refunds may take 1–2 billing cycles to appear.
You will receive an email confirmation once your refund has been issued.

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.