AGB

Last Updated: March 6, 2026

Welcome to LANLY Cashmere (lanlycashmere.com). These Terms of Service ("Terms") govern your access to and use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Terms

By using this website, you confirm that:

You are at least 18 years of age or have parental/guardian consent
You have the legal capacity to enter into a binding contract
You will provide accurate and complete information when placing orders
You will use our website and services in compliance with all applicable laws

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Pricing

Product Information:

We strive to display our cashmere products as accurately as possible
Colors may vary slightly due to monitor settings and lighting conditions
Product descriptions, materials, and care instructions are provided in good faith
We reserve the right to discontinue any product at any time

Pricing:

All prices are listed in USD unless otherwise stated
Prices are subject to change without notice
We reserve the right to correct pricing errors on our website or orders
Promotional offers and discounts cannot be combined unless explicitly stated

3. Orders and Payment

Order Acceptance:

All orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order for any reason
Order confirmation does not guarantee acceptance; acceptance occurs when items are shipped

Payment:

Payment must be received in full before order processing
We accept major credit cards and other payment methods displayed at checkout
You authorize us to charge the payment method provided for the total order amount
All transactions are processed securely through Shopify's payment system

Order Cancellation:

Orders are processed automatically within 24 hours of placement
If you contact us within 24 hours, we can issue a full refund
Once an order has been processed or shipped, it can no longer be canceled

4. Shipping and Delivery

Shipping terms are governed by our Shipping Policy. Key points include:

We offer worldwide shipping
Free shipping on orders over $299 USD
Estimated delivery time: 7–15 business days
Delivery times are estimates and not guaranteed
You are responsible for providing accurate shipping information

International Orders:

International customers are responsible for all customs duties, taxes, and import fees
We are not responsible for delays caused by customs clearance
Refused packages due to unpaid duties will result in reshipping fees

5. Returns and Exchanges

Returns and exchanges are governed by our Return and Refund Policy. Key points include:

Returns and exchanges must be requested within 15 days of delivery
Items must be unused, unworn, and in original condition with all tags attached
Customers are responsible for return shipping costs
Refunds are processed within 3 business days of receiving returned items
Gift cards are non-returnable

6. Intellectual Property

All content on this website, including but not limited to:

Text, graphics, logos, images, and product photography
The LANLY Cashmere brand name and trademarks
Website design, layout, and functionality
Product descriptions and marketing materials

are the exclusive property of LANLY Cashmere and are protected by international copyright, trademark, and intellectual property laws.

You may not:

Reproduce, distribute, or display any content without our written permission
Use our brand name, logos, or trademarks without authorization
Copy or scrape product information or images for commercial purposes

7. User Accounts

If you create an account on our website:

You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms

8. Prohibited Activities

You agree not to:

Use our website for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the operation of our website
Transmit viruses, malware, or other harmful code
Engage in fraudulent activities, including payment fraud or identity theft
Harass, abuse, or harm other users or our staff
Use automated systems (bots, scrapers) to access our website without permission

9. Product Care and Warranty

Care Instructions:

All cashmere products require special care as indicated on product labels
Failure to follow care instructions may void warranty claims
We are not responsible for damage caused by improper care or cleaning

Quality Guarantee:

We stand behind the quality of our cashmere products
If you receive a defective or damaged item, contact us immediately at info@lanlycashmere.com
We will arrange a replacement or refund for verified defects

10. Limitation of Liability

To the fullest extent permitted by law:

LANLY Cashmere shall not be liable for any indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount you paid for the product in question
We are not responsible for delays or failures due to circumstances beyond our control (force majeure)
We do not guarantee uninterrupted or error-free website operation

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you consent to:

The collection and processing of your personal data as described in our Privacy Policy
Receiving transactional emails related to your orders
Optional marketing communications (you may opt out at any time)

12. Governing Law and Disputes

Governing Law:

These Terms are governed by the laws of the People's Republic of China
Any disputes shall be subject to the exclusive jurisdiction of the courts in Hong Kong

Dispute Resolution:

We encourage you to contact us first to resolve any issues: info@lanlycashmere.com
We will make reasonable efforts to resolve disputes amicably

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of our website after changes constitutes acceptance of the updated Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.