FREQUENTLY ASKED QUESTIONS

We recommend hand washing in cold water using a mild cashmere detergent or gentle shampoo. Gently press out excess water without wringing, reshape, and lay flat to dry on a clean towel. For best longevity, professional dry cleaning is also recommended.

Pilling is a natural characteristic of natural ultrafine cashmere fibers caused by mild friction during wear. It is not a sign of poor quality. You can easily remove pills using a dedicated cashmere comb or fabric shaver, restored gently in one direction.

Our cashmere fibers are ethically sourced from Inner Mongolia, renowned for producing the world’s finest and longest cashmere fibers. Every piece is crafted with meticulous attention to detail to ensure exceptional softness, lightweight warmth, and durability.

Each of our product pages features a comprehensive Size Guide and Tech Specification table (available in both CM and INCH). If you prefer a relaxed or oversized fit, we suggest sizing up.

Lanly Cashmere garments are pre-washed during production to minimize shrinkage. However, exposure to hot water or high tumble heat will cause shrinkage. Always follow our cold-water hand wash care instructions.

Yes, we offer worldwide express shipping via premium courier services. Shipping fees and estimated delivery times will be automatically calculated at checkout depending on your destination.

Once your order has been dispatched, you will receive a confirmation email containing a tracking link and shipment details so you can monitor your delivery step by step.

We accept returns and exchange requests within 14 days of receipt. Items must be unworn, unwashed, unaltered, and with all original Lanly Cashmere tags and packaging intact.

Once we receive and inspect your returned package at our warehouse, your refund will be processed within 3 to 5 business days to your original payment method.